Terms of service

Terms of Service

Effective Date: 2 November 2026

Welcome to ElhamSafa.

These Terms of Service ("Terms") govern your access to and use of https://elhamsafa.in/, including any products, services, features, content, and functionality provided through the website (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.

1. About Us

ElhamSafa is operated by:

Business Name: ElhamSafa
Owner / Legal Entity: ElhamSafa
Business Address: No. 7, MR. Garden, 4th Cross, Vishwanath Naganahalli, Hebbal, Bengaluru – 560032, India.
Phone: +91 9113858973
Email: mubeenmohammed11197@gmail.com
Website: https://elhamsafa.in/

Throughout these Terms, the words "we," "us," "our," and "ElhamSafa" refer to the business operating the Services.

2. Use of Our Website

By using our Services, you agree to:

  • Provide accurate and complete information when placing an order or creating an account, where applicable.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with, disrupt, or damage the website or its systems.

  • Not use the Services for fraudulent, unauthorized, or unlawful activities.

  • Not copy, reproduce, modify, distribute, or misuse website content without permission.

  • Not attempt to gain unauthorized access to any part of the website, server, account, or system.

  • Comply with all applicable laws and regulations.

We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated or the website is being misused, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging, size, presentation, or other characteristics may occur due to screen settings, photography, manufacturing variations, or packaging updates.

We reserve the right to correct errors, update product information, modify product specifications, or change product availability where necessary.

4. Product Availability

All products and services are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order and provide an appropriate resolution, including cancellation and refund where applicable.

5. Pricing and Payments

Unless otherwise stated, all prices displayed on our website are in Indian Rupees (INR ₹).

We reserve the right to change prices at any time. However, changes will not automatically alter the agreed price of an already confirmed order.

Applicable shipping charges, taxes, discounts, fees, or other charges will be displayed during the ordering or checkout process, where applicable.

Payments may be processed through third-party payment gateways or payment service providers.

By making a payment, you agree to comply with the applicable terms and conditions of the payment provider.

6. Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products or services.

An order may be cancelled, declined, or limited in certain circumstances, including:

  • Product or service unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized activity.

  • Incorrect or incomplete customer information.

  • Delivery limitations.

  • Payment issues.

  • Technical errors.

  • Other circumstances beyond our reasonable control.

If payment has already been received for an order that we cancel, the eligible amount will be refunded according to our Return & Refund Policy and applicable law.

7. Shipping and Delivery

We aim to dispatch and deliver physical products within the estimated delivery period displayed on our website or communicated to the customer.

Delivery times may vary depending on:

  • Customer location.

  • Courier availability.

  • Weather conditions.

  • Public holidays.

  • Natural disasters.

  • Transportation disruptions.

  • Government restrictions.

  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Once an order has been handed over to a third-party courier or delivery provider, delivery is subject to the provider's operations. This does not affect any consumer rights or responsibilities that remain applicable to ElhamSafa under law.

For digital products or services, delivery may take place electronically through email, account access, download links, or another method specified at the time of purchase.

8. Cancellation

Customers may request cancellation before an order is dispatched or before a digital product or service has been delivered or accessed, where applicable.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

Any eligible refund will be processed according to our Return & Refund Policy.

9. Returns, Replacements, Exchanges, and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review the applicable Return & Refund Policy before placing an order.

Certain products or services may have specific return or refund conditions. These conditions will be communicated where applicable and will remain subject to applicable consumer-protection laws.

10. Customer Information

Customers are responsible for ensuring that the information provided during registration, checkout, or communication is accurate and complete, including:

  • Full name.

  • Delivery address.

  • Mobile number.

  • Email address.

  • Billing information.

  • Other information required to process an order or provide a service.

We are not responsible for problems directly caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, all content available through our Services, including but not limited to:

  • Logos and brand names.

  • Product images.

  • Text and graphics.

  • Website design.

  • Product descriptions.

  • Videos and illustrations.

  • Software and digital materials.

  • Other original content.

is owned by or licensed to ElhamSafa or its respective content owners.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our Services may use or integrate with third-party services, including:

  • Payment gateways.

  • Courier and delivery providers.

  • Hosting providers.

  • Analytics services.

  • Advertising platforms.

  • Communication providers.

  • Social media platforms.

  • Other technology or service providers.

Third-party services may have their own terms and privacy policies.

Your use of third-party services may be subject to their respective terms and conditions. We are not responsible for independent services or policies outside our reasonable control.

13. User Accounts

If our Services allow you to create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Providing accurate account information.

  • Keeping your account information up to date.

  • Not sharing your account credentials with unauthorized persons.

  • Notifying us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws, subject to applicable legal requirements.

14. Limitation of Liability

We make reasonable efforts to keep our website and Services available, secure, and accurate. However, we do not guarantee that the Services will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, ElhamSafa shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services or delays or failures caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any rights, remedies, warranties, or consumer protections that cannot legally be excluded or limited under applicable law.

15. Force Majeure

We shall not be responsible for delays or failure to perform our obligations to the extent caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Floods and fires.

  • Pandemics or epidemics.

  • Strikes and labour disruptions.

  • Government restrictions.

  • War or civil unrest.

  • Transportation disruptions.

  • Internet or telecommunications failures.

  • Other unforeseen events beyond our reasonable control.

We will make reasonable efforts to minimize the impact of such circumstances and resume normal operations as soon as reasonably possible.

16. Privacy and Personal Information

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, store, and process your personal information.

By using our website, you acknowledge that you have been provided access to our Privacy Policy.

Our collection and processing of personal information will be subject to applicable data protection and privacy laws.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer dispute redressal authorities, courts having jurisdiction in Bengaluru, Karnataka, India, shall have jurisdiction over disputes arising from these Terms.

Nothing in this section limits any statutory rights or remedies available to customers under applicable Indian law.

18. Changes to These Terms

We reserve the right to update, modify, or replace these Terms from time to time to reflect changes in our business practices, website functionality, products, services, or applicable legal requirements.

Any changes will be published on this page with an updated Effective Date.

We encourage customers to review these Terms periodically.

Continued use of our Services after updated Terms are published will be subject to applicable law and any consent requirements.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by applicable law.

20. Contact Us

If you have questions, concerns, or complaints regarding these Terms of Service, please contact us:

Business Name: ElhamSafa
Owner / Legal Entity: ElhamSafa
Email: mubeenmohammed11197@gmail.com
Phone: +91 9113858973

Business Address:

No. 7, MR. Garden, 4th Cross,
Vishwanath Naganahalli, Hebbal,
Bengaluru – 560032, India.

Website: https://elhamsafa.in/