Return & Refund Policy

Effective Date: 2 November 2026

At ElhamSafa, we value our customers and aim to provide a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, we are here to help.

1. Eligibility for Returns

Customers may request a return in the following situations:

• The product received is damaged or defective.

• The wrong product, size, colour, or variant was delivered.

• The product received is materially different from what was ordered or advertised.

• The product is missing parts or accessories included with the order.

Return requests must be raised within [NUMBER] days of delivery.

For damaged or defective products, customers may be required to provide clear photographs or videos of the product and packaging.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, digital nature, or other applicable restrictions.

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted, except where otherwise required by applicable law.

Where applicable, products must be returned in their original condition along with:

• Original packaging

• Tags and accessories

• Manuals and warranty cards

• Other items supplied with the order

3. Return Process

To request a return, please contact us using the details provided in the Contact Us section below.

You may be required to provide:

• Order number

• Customer name

• Registered mobile number or email address

• Reason for return

• Photos or videos of the product, where applicable

After reviewing your request, we will provide instructions regarding the return process.

Please obtain return approval and instructions before sending any product back.

4. Return Shipping Charges

If the return is due to a wrong, defective, damaged, or materially incorrect product supplied by us, the applicable return shipping cost will generally be borne by ElhamSafa, subject to verification.

For approved returns for other reasons, where returns are permitted, the customer may be responsible for applicable return shipping charges.

5. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, the applicable refund amount will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.

Refund processing times may vary depending on the payment gateway, bank, or financial institution.

6. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount paid by the customer will be refunded.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as reasonably possible after delivery.

We may request photographs or videos showing:

• The product

• Outer packaging

• Shipping label

• Damage or defect

• Any other relevant information

This information may be required to verify the issue and process your request.

8. Wrong Product

If you receive a product different from the one you ordered, please contact us within [NUMBER] days of delivery.

After verification, we may arrange a replacement, exchange, refund, or another suitable resolution, subject to product availability and applicable law.

9. Exchange

Exchange requests are subject to product availability and eligibility.

If the requested replacement product is unavailable, we may provide a refund or another suitable resolution, subject to applicable law.

10. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable timeframe.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.

All applicable consumer-protection and refund requirements will be followed.

11. Order Refused at Delivery

If a customer refuses delivery or does not accept an order without a valid reason, any refund, where applicable, may be processed after deducting applicable shipping, return-to-origin, handling, or other costs incurred by us, subject to applicable law.

12. Digital Products and Services

Unless otherwise stated on the relevant product or service page, digital products, downloadable products, online services, subscriptions, courses, or other electronically delivered products may not be eligible for return or refund once access has been provided or the product has been delivered.

Any exceptions will be handled according to the applicable product-specific refund terms and applicable law.

13. Product-Specific Return Policies

Certain products may have specific return, exchange, cancellation, or refund conditions.

Where a product-specific policy is provided on the product page, checkout page, order confirmation, or other applicable communication, that policy may apply in addition to this Return & Refund Policy, subject to applicable law.

14. Contact Us

For return, replacement, cancellation, exchange, or refund-related queries, please contact us:

Business Name: ElhamSafa
Owner / Legal Entity: ElhamSafa
Email: mubeenmohammed11197@gmail.com
Phone: +91 9113858973

Registered Address:
No. 7, MR. Garden, 4th Cross,
Vishwanath Naganahalli, Hebbal,
Bengaluru – 560032, India.

Website: https://elhamsafa.in/

Please contact us before sending any product back so that we can provide the appropriate return instructions.

15. Policy Updates

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

By placing an order, customers acknowledge that they have reviewed the applicable Return & Refund Policy.