Privacy Policy

Last Updated: 2 November 2026

At ElhamSafa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit or use our website, place an order, purchase our products, or communicate with us.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate consent mechanism.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Contact Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Other contact details you provide.

Account Information

Where account registration is available, we may collect:

• Username

• Password (stored using appropriate security measures)

• Account preferences

• Profile information

• Other information associated with your account.

Order and Transaction Information

When you purchase products from our website, we may collect:

• Products purchased

• Products added to your cart or wishlist

• Order history

• Order confirmation details

• Shipping and delivery information

• Returns, exchanges, and cancellation details

• Transaction status.

Payment Information

Payment information may include payment method, transaction reference, payment confirmation, and other details necessary to process your order.

Payments may be processed through third-party payment service providers. We do not intend to collect or directly store complete payment card details where these are handled by the payment provider.

Communications

We may collect information you provide when you:

• Contact customer support

• Submit an inquiry

• Request assistance

• Provide feedback

• Communicate with us through email, phone, or other available channels.

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• General location information

• Referring website URLs.

Website Usage Information

We may collect information about how visitors interact with our website, including pages visited, links clicked, browsing activity, and the date and time of interactions.

2. How We Collect Personal Information

We may collect personal information through the following methods:

Directly From You

When you:

• Place an order

• Create an account, where available

• Submit a contact form

• Subscribe to communications

• Contact customer support

• Participate in promotions or surveys

• Otherwise provide information to us.

Automatically

Certain information may be collected through cookies, pixels, tags, log files, and similar technologies when you browse our website.

From Service Providers

We may receive relevant information from service providers who assist us with payment processing, shipping, website operations, analytics, customer support, and other business functions.

3. How We Use Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

• Process and confirm orders

• Verify payments

• Arrange shipping and delivery

• Provide order updates

• Manage returns, refunds, and exchanges

• Respond to order-related inquiries.

Customer Support

• Respond to questions and complaints

• Provide assistance

• Resolve order-related issues

• Communicate important service information.

Website Improvement

• Improve website functionality

• Understand customer preferences

• Improve products and services

• Monitor website performance

• Provide a better shopping experience.

Marketing and Advertising

Where permitted by applicable law and subject to required consent, we may use relevant information to:

• Send promotional emails and offers

• Inform customers about new products

• Share special discounts and promotions

• Measure advertising performance

• Improve marketing campaigns.

You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.

Security and Fraud Prevention

We may use relevant information to:

• Protect our website and customers

• Detect suspicious transactions

• Prevent unauthorized access

• Investigate potential fraud

• Maintain the security of our services.

Legal and Regulatory Compliance

We may process personal information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, and protect our legal rights.

4. How We Share Personal Information

We do not sell your personal information as part of our ordinary business operations.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Payment Service Providers

Payment providers may process transaction information to facilitate secure payments and verify transactions.

Shipping and Delivery Partners

We may share your name, phone number, shipping address, and relevant order details with courier and logistics providers to fulfil your orders.

Website and Technology Providers

We may use third-party services for website hosting, cloud storage, website maintenance, security, and technical support.

Analytics and Marketing Providers

Where applicable, we may use analytics and advertising services to understand website performance and measure marketing activities.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, court orders, regulatory authorities, or lawful government requests.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, relevant personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

These technologies may help us:

• Remember customer preferences

• Maintain shopping cart information

• Improve website performance

• Understand website traffic

• Measure advertising effectiveness

• Improve the overall shopping experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, or other external services.

These third parties may collect and process personal information according to their own privacy policies and terms.

ElhamSafa is not responsible for the privacy practices or security measures of third-party websites and services.

We encourage customers to review the privacy policies of any third-party services they use.

7. Children's Privacy

Our services are not intended to knowingly collect personal information from children in violation of applicable laws.

Where applicable, we will follow legal requirements relating to children's personal information, including obtaining verifiable parental or guardian consent where required.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review the matter and take appropriate action.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include access controls, security monitoring, and appropriate safeguards provided by our technology and service providers.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers should also take reasonable precautions to protect their account credentials and avoid sharing passwords or sensitive information with unauthorized persons.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Processing and fulfilling orders

• Maintaining transaction records

• Providing customer support

• Complying with legal and regulatory requirements

• Resolving disputes

• Preventing fraud

• Protecting our legal rights.

When personal information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal retention requirements.

10. Your Privacy Rights

Subject to applicable laws, you may have certain rights regarding your personal information, including:

Right to Access

You may request information about the personal data we process about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information, subject to applicable legal and business record-retention requirements.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent through the available communication channels.

Right to Grievance Redressal

You may raise a privacy-related complaint or grievance using the contact information provided in this Privacy Policy.

Right to Nominate

Where applicable under Indian data protection law, you may nominate another individual to exercise your rights in the event of your death or incapacity.

11. How to Exercise Your Privacy Rights

If you wish to access, correct, update, or request deletion of your personal information, or withdraw consent where applicable, please contact us using the details in the Contact Us section.

We may request reasonable information to verify your identity before processing certain requests.

We will handle valid requests and complaints within the timeframes prescribed by applicable law.

12. International Data Transfers

Certain third-party service providers may process or store information on servers located outside India.

Where personal information is transferred internationally, we will follow applicable data protection requirements and any restrictions imposed by relevant authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your applicable privacy rights, please contact us:

Business Name: ElhamSafa

Owner / Legal Entity: ElhamSafa

Email: mubeenmohammed11197@gmail.com

Phone: +91 9113858973

Registered Business Address:

No. 7, MR. Garden, 4th Cross,
Vishwanath Naganahalli, Hebbal,
Bengaluru – 560032, India.

Website: https://elhamsafa.in/